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FAQ

Frequently Asked Questions

Shipping/Order Tacking

Please go through shipping policy for detailed information

Please login to your account on Iconicindia.com and go to my account to check the status of your order.

There are no shipping charges on orders having value above Rs. 999. If the total order value is or less than Rs.999/- than shipping charge of Rs. 49 will be applicable.

No, shipping charges are not included in the product price.

Please go to my orders under my account on iconicindia.com, you will be able to track the status of your orders.

You will receive your order within 4-7 working days once your order is shipped from our side and the delivery time may exceed depending on your order location.

You can contact our customer care for re attempt for delivery.

Yes you can but only before your order is shipped from our side and for modify, please contact our customer care.

You can check this at any product page on iconicindia.com under delivery option search bar.

Please contact our customer care, we shall try our best to accommodate your request.

Please contact our customer care for assistance within 48 hours from the delivery time.

Please contact our customer care to advise us about such exceptions, and we shall try our best to accommodate your instructions.

Return /Cancellation/Exchange Policy

We will refund the value of your returned item(s) within 7 working days from the date order has been received in our warehouse.

This may have happened, if the item you returned is used, damaged or original tags are missing. In the event that the return request is declined, the user shall not be eligible for a refund, and Iconic assumes no liability in this regard. For more details, please contact our customer care.

No, cash refund is not possible, please provide your bank account details for online transfer.

We make two attempts to pick up the item, if the item is not picked up in the second attempt, Pickup request will be marked as failed. You can initiate a new return request, if item meets the return criteria and is within the specified return/exchange period. For more details, please contact our customer care.

You can cancel the order by login to your account before we have processed it.

No, only size exchange is allowed.

Product Related Query

All branded products usually have standard sizes, and we provide size information for many brands on our website.

You can search for the brand through the search box provided on every page. Alternatively, if you want to shop for a particular brand in a category, you can search under brand section.

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